Shipping Policy
Global Shipping
We support global shipping. If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking information as a delivery event, and the order should reach you within 24 hours.
For stocked items, we offer same-day shipping for orders received Monday through Friday by 12:00 PM (UTC+8). Orders placed after the cutoff time will be shipped the next business day (Monday through Friday).
Shipping FAQs
1. What shipping methods do you offer?
We provide two shipping options: standard shipping and rush shipping.
| Shipping Method | Destination | Processing Time | Shipping Time | Shipping Fee |
|---|---|---|---|---|
| Standard Shipping | United States | 1-2 working days | 7-10 working days | $6 |
| Canada | 1-2 working days | 7-10 working days | $6 | |
| Australia | 1-2 working days | 7-10 working days | $6 | |
| Others | 1-2 working days | 8-15 working days | $6 | |
| Rush Shipping | United States | 1-2 working days | 4-7 working days | $10 |
| Canada | 1-2 working days | 4-7 working days | $10 | |
| Australia | 1-2 working days | 4-7 working days | $10 | |
| Others | 1-2 working days | 6-12 working days | $10 |
We offer FREE shipping on orders over $49.99.
2. How can I get tracking information for my order?
Once your order is shipped, we will send an email with tracking information within 48 hours. If you have any shipping-related questions, please contact our customer service team at routerbitmall@outlook.com.
3. How do I use the tracking number to track my order?
The tracking information in our email will include the shipping carrier and tracking number. You can use the following links to track your package:
- DHL: Track Your Parcel
- TNT: Track Your Parcel
- UPS: Track Your Parcel
- All-in-One Tracking Platform: Track Your Parcel
Notices
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Taxes and Duties:
- Some destinations may impose VAT (Value Added Tax), customs duties, or other fees. These charges are not included in your purchase and are the responsibility of the recipient.
- Customs clearance procedures may be required, potentially causing delays. Please contact your local customs office for more details. We do not refund shipping costs if packages are rejected due to unpaid duty fees.
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Delivery Delays:
- Delays caused by customs or external factors beyond our control may affect the estimated delivery times.
- Delivery service providers may extend shipping timelines for unforeseen reasons.
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Working Days:
- “Working days” refer to Monday through Friday, excluding holidays.
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Delivery Estimates:
- While we strive to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed as they depend on the destination and circumstances.
Our contact information:
Company: Hefei Jingkai District Dushuo Network Technology Service Department
Email: routerbitmall@outlook.com
Telephone: +86 0551-63699484
Address: 1803, Block C, Phoenix International, No. 396 Songgu Road, Economic and Technological Development Zone, Hefei City, Anhui Province, China
Support: Monday-Friday 8:30 AM - 6:00 PM (UTC+8)